Terms and Conditions

1. Agreement to these Terms

These Terms and Conditions (“Terms”) form an agreement between you and Unlocked (“Unlocked,” “we,” “us,” or “our”) for access to the Unlocked mobile applications, website, and related services (the “Service”). By creating an account, downloading the app, or using the Service, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use the Service. You must be at least 13 years old, or the higher minimum age required in your country, and legally able to enter this agreement. If you use the Service for an organization, you confirm that you have authority to bind it.

2. Accounts and access

You are responsible for providing accurate account information, protecting access to your device and sign-in method, and notifying us promptly about suspected unauthorized use. You may not transfer, rent, or sell your account.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, solely for personal, non-commercial use and subject to these Terms and applicable app-store rules.

Service emails

By creating an account you agree to receive occasional Service emails about Unlocked, such as announcements when new cities are added. Every Service email includes an unsubscribe link, and unsubscribing stops these emails without affecting your account or transactional messages needed to operate the Service.

3. Using Unlocked

Landmark presence and unlocks

Unlocked is built around verified physical presence. To unlock a Landmark, you must choose to submit a current location sample and be within the supported unlock area. Location readings can be delayed, unavailable, or inaccurate because of device settings, buildings, terrain, weather, network conditions, or platform services.

You may not spoof, falsify, manipulate, or automate location information or otherwise attempt to unlock a place you did not visit. A successful unlock is associated with your account and remains available while the Service and your account remain active.

Curated Experiences

Landmark Experiences are editorial choices provided by Unlocked. Availability, names, visual direction, participating cities, unlock areas, and individual Landmarks may change. The Service is not a navigation, safety, emergency, access-rights, or travel-advice service. You are responsible for obeying local laws, property rules, opening hours, ticket requirements, and physical safety guidance.

4. Your photos and generated Memories

Your content

You retain your rights in reference photos and other content you upload (“Your Content”). You grant Unlocked a limited, worldwide licence to host, copy, transform, transmit, and process Your Content only as needed to operate, secure, improve, and provide the Service, including creating a Memory you request. This licence ends when the content is deleted, except for temporary backups, legal retention, and completed processing already requested.

You confirm that you own Your Content or have all permissions required to upload and use it. Do not upload a person’s image without their permission. Do not upload illegal, exploitative, abusive, infringing, deceptive, or sexually explicit content, or content involving a minor where you lack lawful authority and consent.

Generated Memories

Generated content can be imperfect, inaccurate, or visually inconsistent. A Memory may not precisely reproduce a person, place, object, event, or historical detail. Memories are creative outputs, not evidence that a depicted scene occurred. Unlocked identifies generative content in the product and you agree not to present a generated Memory deceptively where doing so could cause harm.

As between you and Unlocked, and to the extent permitted by law, you may use the generated Memory delivered to your account for personal purposes. Rights in generated content can vary by jurisdiction and may not be exclusive. These Terms do not grant rights in third-party trademarks, architecture, artworks, publicity rights, or other protected material that may appear in or relate to a Memory.

5. Memory credits and purchases

Creating a Memory uses a consumable credit. Credits are a limited licence to request eligible in-app generation services. They are not money, stored value, property, cryptocurrency, or transferable between accounts, and they have no cash value.

Purchases are processed by Apple App Store or Google Play and coordinated through RevenueCat. Prices, taxes, currencies, payment methods, and refunds are governed by the store that processed the purchase, subject to applicable consumer law. We may grant, debit, reverse, or refund in-app credits to reconcile store transactions, technical failures, refunds, chargebacks, suspected abuse, or legal requirements.

If a generation permanently fails after a credit is debited, the Service is designed to return that credit automatically. Contact [email protected] if the balance does not reconcile.

6. Acceptable use

You may not:

• break the law, violate another person’s rights, or endanger people or property while using the Service;
• spoof location, create fraudulent unlocks, abuse promotions, manipulate purchases, or evade usage limits;
• upload content you do not have permission to use or content designed to harass, exploit, impersonate, or deceive;
• attempt to discover private visual instructions, bypass security controls, probe the Service, or access another user’s account or content;
• reverse engineer the app except where applicable law expressly permits it;
• use automated systems to scrape, overload, disrupt, or resell the Service; or
• use generated Memories to misrepresent real events, commit fraud, or cause material harm.

Our intellectual property

The Service—including the app, design, software, visual directions, text, branding, and Landmark Experience curation—is owned by Unlocked or its licensors and protected by law. Except for the limited licence above, no right is granted to use Unlocked’s name, marks, software, or editorial content.

Suspension and termination

You may stop using the Service at any time and delete your account in Profile. We may suspend or terminate access where reasonably necessary to protect users or the Service, respond to legal requirements, investigate fraud or security issues, or address a serious or repeated breach of these Terms. Where practical and appropriate, we will provide notice and an opportunity to appeal.

7. Availability, disclaimers, and liability

We work to keep the Service available, but do not promise uninterrupted or error-free operation. The Service may be changed, suspended, or discontinued, and third-party services may fail or change independently. We may use maintenance windows, rate limits, and security controls.

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. Nothing in these Terms excludes warranties or remedies that cannot legally be excluded.

To the maximum extent permitted by law, Unlocked is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost opportunities, or loss of data arising from the Service. Our aggregate liability for claims relating to the Service will not exceed the greater of the amount you paid to Unlocked through the applicable app store during the 12 months before the claim or CAD $100. These limits do not apply where prohibited, or to liability that cannot legally be limited.

You remain responsible for your conduct, travel decisions, Your Content, and use of generated Memories. If your local law provides mandatory consumer guarantees or statutory rights, those rights remain unaffected.

Changes and governing law

We may update these Terms to reflect product, legal, security, or operational changes. We will post the new effective date and provide additional notice where required. Continued use after the updated Terms take effect means you accept them, except where law requires another form of consent.

These Terms are governed by the laws applicable where the operator of Unlocked is established, excluding conflict-of-law rules, while preserving any mandatory consumer protections and forums available in the place where you live. The parties will first try in good faith to resolve a dispute by contacting one another.

8. Apple and Google terms

If you downloaded the app from Apple App Store or Google Play, the applicable store terms also apply. These Terms are between you and Unlocked, not Apple or Google. The store provider is not responsible for the app, its maintenance, support, warranties, or claims relating to it, except as required by that provider’s terms or applicable law.

For an iOS download, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the terms relating to the iOS app against you. You represent that you are not located in a country subject to applicable government embargo, and are not listed on a prohibited or restricted-party list. You must comply with applicable third-party terms when using the app.

9. Contact

Questions about these Terms can be sent to [email protected]. Product and purchase support is available at [email protected].